WARRANTY SERVICE & REPAIR

To obtain warranty service, out of warranty repair or to return a product for servicing click here and fill out the Customer Support Form.

Once you have received your RMA number, please pack the unit securely (preferably in the original factory carton) and write the RMA number on the box. Include a letter with the following information:

• RMA Number
• Return Address (Post Office Boxes are not acceptable)
• Contact Name
• Daytime Phone
• Email address
• Serial Number
• Detailed description of issues and symptoms
• Copy of sales receipt (only if product was purchased new)
• Special instructions, i.e. Use different return address, Express return delivery, Call with estimate, etc.
• List of included items, chassis, footswitch, etc.

****Do not ship power cords, footswitches or other items unless the service issue relates to them.****

PLEASE INSURE FOR FULL REPLACEMENT COST IN CASE PRODUCT IS DAMAGED OR LOST IN TRANSPORT. SFD IS NOT RESPONSIBLE FOR SHIPPING DAMAGE DUE TO INADEQUATE PACKING. SFD WILL ONLY FILE A SHIPPING DAMAGE CLAIM FOR UNITS ARRIVING IN THE ORIGINAL FACTORY CARTON AND PACKING MATERIAL OR OTHER UPS APPROVED PACKAGING.

DUE TO PACKAGING GUIDELINES IMPOSED BY VARIOUS SHIPPERS, SFD CANNOT FILE A DAMAGE CLAIM ON AN INADEQUATELY PACKED UNIT THAT ARRIVES DAMAGED. IF YOU ARE NOT SURE, HAVE IT PACKED BY A LOCAL SHIPPING OUTLET.

Product returned to the factory must be shipped prepaid. We will not accept COD shipments. In the event that the repair is a bona fide warranty repair, SFD may at its sole discretion elect to return the repaired item free of charge and UPS Ground freight prepaid. Cost for express or overnight service is the responsibility of the purchaser. This includes warranty service.

The forgoing applies only to products manufactured by Steven Fryette Design, Inc., and original Steven Fryette designed and manufactured VHT Amplifiers produced before Jan 1, 2009.  VHT labeled products manufactured after January 1, 2009 are not original Steven Fryette designs, bear no resemblance to Steven Fryette original designs and will not be not supported by Steven Fryette Design, Inc.